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Your 24/7 Wellbeing Companion

All-in-one solution for complete support

A trusted companion for both team members and dependents, offering care for emotional wellbeing every step of the way – from proactive, moderate, to critical support.

All APJ Locations

China Mainland

Get started by downloading the Intellect app, then:

1. Select “I’m new here” then “With your organisation“
2. Select “Continue with SSO”
3. Sign up using your current Dell work email address

Thrive in life and overcome
whatever comes your way

Whether you want to build resilience, better manage your emotions, enhance your skills, or know yourself better, Intellect gets you closer to your goals. And it works! With Intellect:

:leaves:81% of employees reported improved ability to regulate their emotions

:relieved: 93% of employees experienced a decrease in anxiety levels after 4-6 weeks of utilisation

:muscle: 76% of employees reported increased ability for coping with challenges

Find the right care for you

With culturally relevant care in 100+ countries and 120+ languages, choose from a network of local providers who understand you. Rest easy knowing confidentiality and your privacy is prioritised – your journey is safe with us.

Self-care tools

Feel better with rescue sessions, build skills with learning paths, and discover yourself through assessments and journals

1-to-1 Coaching

Connect with certified coaches and counsellors who speak your language to support you in your goals

24/7 help

Get immediate support and access clinical providers for higher touch care

Useful Links

Check Out Resources
Learn About Coaching
Intellect Overview
Leader’s Guide
Intellect App Navigation Guide
Intellect Frequently Asked Questions
Intellect Wellbeing Webinars (On-demand)

These links can only be accessed from Dell intranet

FAQ

Introducing Intellect

Intellect is an employer-sponsored benefit that makes emotional wellbeing and personal growth support accessible, relatable, and stigma-free for you and your dependents. By combining technology with a human touch, Intellect empowers you to navigate life’s challenges, build resilience, and achieve both personal and professional growth.

All regular full-time and part-time team members, as well as their dependents, across all APJ locations have full premium access to Intellect. 

Important Notes: 

  • Contingent workers, contractors, interns and vendors are not considered eligible team members.
  • Psychiatry services are not available in Mainland China and Taiwan due to compliance regulations. Psychiatric practices need to be conducted within government-approved facilities which in most cases are government hospitals and not private practices or private hospitals. 
  • In Taiwan, the first clinical session must be completed in person, as required by local regulations.

We’ve designed a simple and effective emotional wellbeing journey for everyone. With Intellect, all these features are available to you on one seamless platform:

  • Self-guided tools, including Learning Paths, Rescue Sessions, Guided Journaling, Guided Meditations, and more
  • Holistic support covering physical fitness, nutritional, financial and legal needs
  • 1-to-1 Coaching sessions with certified coaches and counsellors
  • 1-to-1 Clinical Support with professional Clinical Psychologists and counsellors
  • 24/7 Crisis Helpline for immediate support
  • 1-to-1 Psychiatry Care for diagnosis
  •  

*Refer to App Navigation Guide for more details on how to access these features.

You can email us directly at support@intellect.co.

Alternatively, you can reach us through the Intellect app by going to Profile > Settings > Report a Problem.

For new users (Mobile):

 

For new users (Web):

  • Visit app.intellect.co
  • Click Sign up > Continue with SSO
  • Sign up using your work email address

 

Existing users (Mobile):

  • Open the Intellect app
  • Select I already have an account
  • Select Continue with SSO

 

Existing users (Web):

  1. Visit app.intellect.co
  2. Click on Continue with SSO
  3. Enter your email address and click Continue

 

If you are unable to log in, please try the following steps:

  • Manually type in your email address instead of using auto-fill.
  • Double-check that your email address is entered correctly (it is case-sensitive).
  • If you are stuck on Dell’s Microsoft Authenticator page, log in using your Dell system credentials. If this still does not work, reset your password and try logging in again after 20 minutes.

Self-Guided Tools

Self-guided tools are short, 3–5 minute resources designed to help you build skills for everyday challenges, better understand and manage your emotions, and enhance your overall wellbeing through reflection and introspection.

These tools cover a wide range of topics, including improving sleep, reducing anxious thoughts, practising mindfulness, building healthier habits, and more.

Behavioural Health Coaching

Coaching at Intellect comprises 30 or 60-minute virtual sessions with International Coaching Federation (ICF)-certified Coaches, Counsellors, and Psychologists. You have access to unlimited coaching sessions per year, giving you continuous support whenever you need it. 

Coaching is a collaborative, future-focused process that helps you set goals, gain clarity, and overcome challenges in a supportive space. 

You can use coaching to improve areas such as: 

  • Health and lifestyle 
  • Productivity and time management
  • Setting boundaries 
  • Relationships and conflicts
  • Work or personal stress 
  • Leadership coaching
  • Building healthy habits
  • Discovering your purpose

You can book a coaching session via the Care Tab on the Intellect app or from the Home page on the web.

Yes! We have local Behavioural Health Coaches available, allowing you to choose a coach from your region who speaks your native language and understands your cultural background.

Absolutely! We believe it’s important to work with a coach who is the best fit for you. If you feel your coach isn’t the right match, you can easily switch to a different coach directly in the app:

  1. Go to the Messaging section
  2. Click the 3 dots at the top right
  3. Choose the option to change coaches

Holistic Support

Holistic sessions include virtual sessions and unlimited text-based messaging with a physical, nutritional, financial and legal coach to discuss your needs related to these wellness topics.

Each team member has access to: 

  • Financial, Nutritional and Physical = 2x credits each for 30-min consultations
    (these can be done separately or combined into 1x 60-min consultation).
  • Legal = 1x credit for 60-min consultation.

Clinical Support

Clinical Support at Intellect — also known as therapy and counselling — offers 60-minute sessions with Clinical Psychologists and Counsellors. They provide culturally sensitive care to address deeper-rooted challenges, relieve distress, and manage crises.

Examples of areas you can seek clinical support for:

  • Chronic depression 
  • Grief and bereavement
  • Anxiety issues
  • Addictive behaviours
  • Eating disorders 
  • Trauma-related concerns

 

Note: Psychologists are not able to prescribe medication, nor provide medical leave certifications.

If required, our clinicians may refer you to a Psychiatrist — a medical doctor specialised in diagnosing conditions, creating treatment plans, and prescribing medication for emotional health needs.

Please note that only the psychiatrist consultation is covered; medication costs are not included.

You are entitled to 6 clinical sessions per year (virtual or in-person), each lasting 60 minutes. Your credits refresh annually on 1 April.

For psychiatry sessions, the number of sessions is determined on a case-by-case basis, depending on individual needs.

You can access Clinical Support, either by referral from your Coach, or if you would like to connect with a Clinical Provider directly.

Virtual sessions for team members in all APJ locations excluding Taiwan: 

  1. Go to the Care tab 
  2. Select Clinical and tap Connect with Clinician
  3. Fill in the requested information and complete the screening assessment
  4. Select a Clinician to book your 1-hour Clinical session


Virtual sessions for team members in Taiwan only: 

    1. Go to the Care tab 
    2. Select Clinical and tap Connect with Clinician
    3. Select your region
    4. You will be prompted to call the 24/7 helpline or submit a session request
    5. A referral will be provided to an appropriate provider through Intellect’s provider network
    6. Your first session must be in-person. The provider will coordinate with you to arrange the location, date, and time based on mutual agreement.
    7. After completing your first in-person session, you will be able to book virtual sessions directly with your provider. 

 

For face-to-face sessions: 

 

Psychiatry Care
Access to psychiatry care through Intellect is available only by referral from an Intellect Clinician. You will first need an initial consultation with a Clinical Provider, who will assess your needs. If psychiatric care is deemed necessary, we will connect you with a psychiatrist.

Team members must report immediately all concerning situations, threats, acts of violence (including domestic violence) and stalking. These situations may be direct or indirect, occurring at a Dell facility or involving a team member while on company business, including business travel. Incidents must be reported to one of the following entities:

All team members are responsible for reporting threats or threatening behaviour they have witnessed, received, or had reported to them.

24/7 Crisis Helpline

A dedicated helpline providing immediate support for individuals in urgent distress. Calls are typically answered within 25–45 seconds by trained professionals from the Crisis Helpline team, who offer:

  • Empathetic listening
  • In-the-moment emotional support
  • Crisis intervention
  • Referrals to appropriate resources or services

 

Note: The Crisis Helpline team will first answer calls in the primary local language of the designated location. If a switch to a secondary language is required, the call will either be transferred or a callback will be arranged.

You have two ways to access the Crisis Helpline:

  • Intellect App: Go to the Care tab or the Profile tab > Connect to SOS Support.
  • Intellect Web: Click Local Helpline on the home page.

Dependents Access

You can invite your dependents to have full premium access to Intellect directly through your account. 

Go to the Profile tab > Settings > Add Dependents. Once added, your dependents will receive an email with a registration link to create their personal account and access premium services.

An eligible dependent refers to a permanent household family member who resides at the same address as the team member. 

A dependent is considered a minor if they are a child between the ages of 12 and 18–21 years old, depending on the legal age in each region.

You will receive regular updates on your child’s engagement with Intellect. Parents or guardians are required to join their child’s first coaching or clinical session so the provider can understand your child’s needs and involve you if any risks are identified. You may also be asked to attend additional sessions if recommended by the provider.

Privacy & Confidentiality

Data privacy and security are our utmost priority. As such, we employ rigorous measures that meet the privacy regulatories (e.g. PDPA, HIPAA, GDPR) to ensure that all user data is protected, kept confidential, and never misused. 

Our Zero-Knowledge Encryption policy keeps your text-based entries completely private. No one else can access that – not us, nor your employer.

All interactions with our providers are strictly confidential. That means your employer will not know who is using these services.

The types of data collected include your registration information, participation in sessions, and user engagement data – which are never shared with your employer.

To ensure user anonymity & confidentiality, we only use aggregated and anonymised data for product improvement, development, and research purposes.

*Please refer to our Privacy Policy for details.

Your employer has no access to your personal data, or any data that is personally identifiable to you.

The organisation only receives high-level aggregated utilisation statistics that are always anonymous and never personally identifiable to any individual.

Need immediate support? Call the helpline anytime

Disclaimer Know more about Helpline purpose and data privacy.
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Disclaimer

Intellect 24/7 helpline services primarily provides in-the-moment-support assist in queries on our services for our customer and their employees.

By utilising the Intellect 24/7 helpline services, the Customer (the “Data Subject”) provides their express and informed consent for Intellect Company Pte. Ltd. and subsidiaries (the "Data Controller"), to collect and Process their Personal Data (including, but not limited to, full name, email address, phone number, date of birth, gender, and job title) and Sensitive Personal Data (Health Data), for the sole purpose of providing Intellect services and ensuring compliance with global data protection laws, including PDPA, PIPL, the GDPR, and HIPAA, across all global operational jurisdictions (APAC, ANZ, LATAM, EUROPE, USA, UK).

The Data Subject acknowledges their data may be stored and processed by Intellect globally, and all inquiries regarding their Data Subject Rights must be submitted to support@intellect.co

India 0008009191723
China +86 2161375140
Hong Kong 800 902 197
Taiwan 00801857063
Japan 0120247553
Australia 1800490513
New Zealand 0800466409
Malaysia 1800819221
South Korea 0800805988
Philippines 180015500039
Indonesia 00180332160199
Vietnam 1800400143
Pakistan 80090044305
Bangladesh 01894283631
Sri Lanka 0112029219
Thailand 1800013790
Singapore 8008528513

The range of Intellect services referenced herein (“Services”) are offered to you by Dell as a discretionary benefit. Therefore, Dell reserves the right, at its sole discretion, to modify, suspend, or discontinue, in whole or part, any aspect of these Services—including, without limitation, service offerings, credit entitlements, and related features—at any time and without prior notice to or consent of Dell team members. By continuing to access or use these Services, Dell team members acknowledge and agree to be bound by any such changes.

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